Mercom
  • 02-Mar-2018 to 05-Mar-2019 (EST)
  • Professional Services
  • Fort Meade, MD, USA
  • Full Time

Mercom Corporation is seeking qualified candidates for an Enterprise Management System Engineer in the Ft. Meade, MD area. This position will be directly supporting multiple agencies within Intelligence Community and requires an active TS/SCI clearance. The candidate will perform tasks in support of Mission Critical IT operations and will be tasked with the timely completion of assigned duties. Day to day tasks can and will have direct impact on warfighters stationed throughout the world. The ideal candidate for this position would be one that can work well under pressure and can also work in a team environment and/or on individual projects.

Responsibilities include:

Systems engineers will be requested to participate in the process by which a new software applications/components is created. Also, it's their role to provide for the customer's needs, evaluate options, run appropriate models, integrate software application into the current system model, launch the new applications and then do follow-up to make sure it's running properly from beginning to end.

  1. Engineering highly complex solutions across to meet business requirements or enhance performance.
  2. Reviewing and recommending solution(s) to management based on results of independent assessment of current and future performance, stability, and systems management/life cycle issues.
  3. Providing escalated Tier-3 technical support by investigating and resolving systems-related matters of significance. (Note: This depends on Service Delivery Group)
  4. Developing and applying advanced methods, theories and research techniques in the investigation and solution of complex system requirements and problems.
  5. Developing training tools and architectural documentation.
  6. Managing operational tools team responsible for monitoring the operational infrastructure, supporting asset and inventory management, change and configuration management, problem and incident resolution, availability and capacity management. (Ex., of Enterprise Management tools include: ServiceNow, Solarwinds, HP Service Manager and Splunk.)
  7. Familiar with Software Development Lifecycle support (SDLC) or SCRUM/AGILE methodology
  8. Retrieval of software requirements and breaking those down into functional requirements to be distributed among team members using ServiceNow.
  9. Ensuring service levels agreements and objectives are met.
  10. Creating and implementing operations improvements to meet established objectives across multiple facilities.
  11. Developing processes for leveraging and using resources to meet customer needs.
  12. Developing and maintaining communications with management and staff to ensure that service is delivered on time and within budget or contractual obligations.
  13. Investigating and resolving matters of significance as appropriate.

Basic Qualifications:

  • No demonstrated experience is required.
  • Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required.
  • Five (5) years of SE experience may be substituted for a Bachelor's degree.
  • Experienced system engineer to work with IT enterprise level system configuration and monitoring tools such as HP Openview, Solarwinds, Splunk, Remedy, ServiceNow.  SE will be asked to provide hands-on application development, testing and deployment.   

Preferred Qualifications: 

  • DoD 8570 IAT Level 1 Certification

Mercom Corporation is a Women Owned Small Business (WOSB), Economically Disadvantaged Women Owned Small Business (EDWOSB) and a Small Disadvantaged Business. With offices both Pawleys Island, SC and Fairfax, VA, Mercom provides our customers with unique solutions based on state of the art technologies for today and tomorrow. We pride ourselves in understanding our customer's requirements and assisting them in improving their network and security infrastructure while maintaining a high level of service and dedication to integrity. Our focus is combining the best technology with the best people, affording our clients the finest solution with first class customer service and dedication to excellence. Mercom is an ISO 9001:2008 certified company. In addition to maintaining ISO 9001:2008, Mercom is CMMIDEV /3 certified. Mercom Corporation is an Equal Employment Opportunity (EEO) Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, veteran status, sex, national origin, or any other legally protected status.

Mercom is a drug free workplace.

Mercom
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