• 16-Feb-2018 to 12-Dec-2018 (EST)
  • Professional Services
  • Fort Meade, MD, USA
  • Full Time

Mercom Corporation is seeking qualified candidates for a Network Field Support Specialist in the Ft. Meade, MD area. This position will be directly supporting multiple agencies within Intelligence Community and requires an active TS/SCI clearance. The candidate will perform tasks in support of Mission Critical IT operations and will be tasked with the timely completion of assigned duties. Day to day tasks can and will have direct impact on warfighters stationed throughout the world. The ideal candidate for this position would be one that can work well under pressure and can also work in a team environment and/or on individual projects.

Responsibilities Include:

  1. Performs maintenance, sustainment of existing networks, and identification/correction of issues.
  2. Resolve routine network problems; operate network analyzers, WAN test equipment, and network simulators.
  3. Monitors data or voice system networks for various messages, alarms, or issues.
  4. Activates scripts as alarms occur or issues surface.
  5. Confirms accuracy of messages, alarms or issues and/or determines severity of problem, issue or alarm. Initiates resolution as appropriate.
  6. Troubleshoots problems using scripts and standard, routine procedures; escalates as appropriate.
  7. Researches issues to determine if problem may be resolved using predefined procedures.
  8. Resolves basic issues; documents the results.
  9. Communicates occurrence of alarms or issues and resulting actions taken to resolve or escalate problem.
  10. Executes scheduled maintenance routines in accordance with standard procedures.
  11. Identifies issues or problems and resolves as appropriate; escalates when necessary
  12. Activates/deactivates network lines according to established schedules.
  13. Performs first- and/or second-level problem determination (first level is help desk).
  14. Interfaces with users and/or network vendors.
  15. Can follow detailed work instructions.

Basic Qualifications:    

  • Associates degree in enginering technology or related discipline (or equivalent experience) (2) years of network engineering experience in programs and contracts of similar scope, type, and complexity are required.
  • Experience with installation and configuration of any levels of network devices, such as firewalls, switches, routers, cabling, Cisco, Brocade, or Juniper devices is a plus.
  • Experience supporting WAN technologies such as SONET (OC3, OC48, OC192), DS3, T1, etc.
  • Experience with Taclanes/KG-175, etc. Experience with MPLS, BGP, VPNs, etc.


Required Clearance:

Candidate must have a TS/SCI polygraph clearance  


Mercom Corporation is a Women Owned Small Business (WOSB), Economically Disadvantaged Women Owned Small Business (EDWOSB) and a Small Disadvantaged Business. With offices both Pawleys Island, SC and Fairfax, VA, Mercom provides our customers with unique solutions based on state of the art technologies for today and tomorrow. We pride ourselves in understanding our customer's requirements and assisting them in improving their network and security infrastructure while maintaining a high level of service and dedication to integrity. Our focus is combining the best technology with the best people, affording our clients the finest solution with first class customer service and dedication to excellence. Mercom is an ISO 9001:2008 certified company. In addition to maintaining ISO 9001:2008, Mercom is CMMIDEV /3 certified. Mercom Corporation is an Equal Employment Opportunity (EEO) Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, veteran status, sex, national origin, or any other legally protected status.

Mercom is a drug-free workplace.

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