Mercom
  • 16-Feb-2018 to 06-Dec-2018 (EST)
  • Professional Services
  • Fort Meade, MD, USA
  • Full Time

Mercom Corporation is seeking qualified candidates for a Field Support Manager in the Ft. Meade, MD area. This position will be directly supporting multiple agencies within Intelligence Community and requires an active TS/SCI clearance. The candidate will perform tasks in support of Mission Critical IT operations and will be tasked with the timely completion of assigned duties. Day to day tasks can and will have direct impact on warfighters stationed throughout the world. The ideal candidate for this position would be one that can work well under pressure and can also work in a team environment and/or on individual projects.

Responsibilities Include:

  1. Managing service delivery staff to ensure service levels and objectives are met.
  2. Implementing operations improvements to meet established objectives across multiple facilities.
  3. Assisting in managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area.
  4. Facilitating customer relationship and satisfaction while ensuring adherence to company policies and processes.
  5. Investigating matters of significance, recommends and implementing appropriate course of action.
  6. Implementing business processes and assisting in process improvement initiatives in order to enhance customer service.
  7. Supervises the centralized/field operations staff in the activities associated with the identification, prioritization, and resolution of operational problems or hardware installations.
  8. Refers problems to Tier 3 staff for resolution as required, tracks and monitors response/resolution time, and verifies user acceptance.

Basic Qualifications:    

  • Bachelor's degree in a related discipline (or equivalent experience) 3+ years of experience managing technical operations
  • Excellent communication, interpersonal, and leadership skills required
  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
  • Able to manage time and priorities effectively. Strong analytical and decision-making skills required

Required Clearance:

Candidate must have a TS/SCI polygraph clearance

 

Mercom Corporation is a Women Owned Small Business (WOSB), Economically Disadvantaged Women Owned Small Business (EDWOSB) and a Small Disadvantaged Business. With offices both Pawleys Island, SC and Fairfax, VA, Mercom provides our customers with unique solutions based on state of the art technologies for today and tomorrow. We pride ourselves in understanding our customer's requirements and assisting them in improving their network and security infrastructure while maintaining a high level of service and dedication to integrity. Our focus is combining the best technology with the best people, affording our clients the finest solution with first class customer service and dedication to excellence. Mercom is an ISO 9001:2008 certified company. In addition to maintaining ISO 9001:2008, Mercom is CMMIDEV /3 certified. Mercom Corporation is an Equal Employment Opportunity (EEO) Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, veteran status, sex, national origin, or any other legally protected status.

Mercom is a drug-free workplace.

Mercom
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