Mercom
  • 16-Feb-2018 to 30-Nov-2018 (EST)
  • Professional Services
  • Fort Meade, MD, USA
  • Hourly
  • Full Time

Mercom Corporation is seeking qualified candidates for a PC Field Support Specialist in the Ft. Meade, MD area. This position will be directly supporting multiple agencies within Intelligence Community and requires an active TS/SCI clearance. The candidate will perform tasks in support of Mission Critical IT operations and will be tasked with the timely completion of assigned duties. Day to day tasks can and will have direct impact on warfighters stationed throughout the world. The ideal candidate for this position would be one that can work well under pressure and can also work in a team environment and/or on individual projects.

Responsibilities Include:

  • Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
  • Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations. 
  • Troubleshooting and solving technical issues related to end user equipment hardware and software
  • Ensuring customer satisfaction is achieved.

Basic Qualifications:    

  • Associate's degree in a related discipline (or equivalent experience)
  • 5+ years of experience in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches.
  • Demonstrated ability to read and understand technical manuals and schematics.
  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
  • Able to manage time and priorities effectively.
  • Able to work efficiently with minimal supervision.
  • Proficient in working with end-users remotely.
  • Demonstrated expertise in Microsoft Windows 7 and 10.
  • Familiar with Active Directory security and policies.
  • Excellent analytical and problem solving skills. 

Required Clearance:  Candidate must have a TS/SCI polygraph clearance

Mercom Corporation is a Women Owned Small Business (WOSB), Economically Disadvantaged Women Owned Small Business (EDWOSB) and a Small Disadvantaged Business. With offices both Pawleys Island, SC and Fairfax, VA, Mercom provides our customers with unique solutions based on state of the art technologies for today and tomorrow. We pride ourselves in understanding our customer's requirements and assisting them in improving their network and security infrastructure while maintaining a high level of service and dedication to integrity. Our focus is combining the best technology with the best people, affording our clients the finest solution with first class customer service and dedication to excellence. Mercom is an ISO 9001:2008 certified company. In addition to maintaining ISO 9001:2008, Mercom is CMMIDEV /3 certified.

Mercom Corporation is an Equal Employment Opportunity (EEO) Employer. Mercom is a drug free workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, veteran status, sex, national origin, or any other legally protected status.

Mercom
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