• 28-Jun-2017 to 27-Aug-2017 (EST)
  • Professional Services
  • St. Louis, MO, USA
  • Contract

Mercom Corporation is seeking qualified candidates for a System Administrator (Desktop) in the St. Louis, MO area. ***Must be able to obtain a TS/SCI security clearance***.This position will be directly supporting multiple agencies within Intelligence Community and requires an active TS/SCI clearance. The candidate will perform tasks in support of Mission Critical IT operations and will be tasked with the timely completion of assigned duties. Day to day tasks can and will have direct impact on warfighters stationed throughout the world. The ideal candidate for this position would be one that can work well under pressure and can also work in a team environment and/or on individual projects.

Responsibilities include:

  1. Manages the functionality and efficiency of a group of computers running on one or more operating systems.
  2. Maintains the integrity and security of servers and systems.
  3. Sets up administrator and service accounts.
  4. Maintains system documentation
  5. Interacts with users and evaluates vendor products.
  6. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
  7. Develops and monitors policies and standards for allocation related to the use of computing resources.
  8. May program in an administrative language.
  9. Develops and implements testing strategies and document results.
  10. Provides advice and training to end-users.
  11. Maintains current knowledge of relevant technologies as assigned.
  12. Participates in special projects as required.

Duties include:

  • Diagnose and rectify desktop issues escalated from desktop administrators
  • Diagnose and rectify desktop issues and execute functional escalations to appropriate resources
  • Support for maintenance and change requests of all user facing devices and systems
  • Assist in the development of procedures and documentation for managing; deploying and implementing multiple baseline hardware/images and software packages
  • Engage other service lanes for remediation of work issues and flow
  • Manage the functionality and efficiency of a virtual/physical desktop pool by proactively and reactively responding to Remedy based trouble and incident tickets
  • Manages service/user accounts using: Active Directory; User Group maintenance; and User data restoration
  • Interacts with users in to support software and hardware transitions to include software/hardware installs hardware/software troubleshooting
  • Provide a quality assurance validation checks on all approved CRQ's
  • Work with the Change Manager to ensure 100% compliance
  • Provides support for maintenance and change requests of all user facing devices and systems

Basic Qualifications:

  • Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • 2-5 years of directly related experience in systems administration and analysis.
  • Knowledge of the principles, methods, and techniques used in network administration and support.
  • Knowledge of related hardware and software.
  • May require professional certification in one or more specific technologies, depending on job assignment.
  • Provides support for maintenance and change requests of all user facing devices and systems
  • Attention to detail; strong organizational skills
  • Strong writing skills (document creation and note taking)
  • Strong time management skills
  • Ability to work within on a team for projects and/or tasks
  • Multi-mission environment experience
  • Experience with Microsoft Office Suite (Excel; Word; PowerPoint)
  • Ability to troubleshoot and document various problems
  • Excellent customer service skills
  • Basic knowledge or understanding of the following methodologies:
  • Software package/binary deployment (XenApp; ThinApp; AppV; SCCM)
  • Remedy experience
  • Thin Client operating systems and virtual hosted desktop OS (Windows 7; Win XPe; Windows Embedded 2009)
  • Client operating systems (XP; Windows 7)
  • Virtual Desktop Infrastructure (ESX/vSphere4; XenDesktop)

Mercom Corporation is a Women Owned Small Business (WOSB), Economically Disadvantaged Women Owned Small Business (EDWOSB) and a Small Disadvantaged Business. With offices both Pawleys Island, SC and Fairfax, VA, Mercom provides our customers with unique solutions based on state of the art technologies for today and tomorrow. We pride ourselves in understanding our customer's requirements and assisting them in improving their network and security infrastructure while maintaining a high level of service and dedication to integrity. Our focus is combining the best technology with the best people, affording our clients the finest solution with first class customer service and dedication to excellence. Mercom is an ISO 9001:2008 certified company. In addition to maintaining ISO 9001:2008, Mercom is CMMIDEV /3 certified. Mercom Corporation is an Equal Employment Opportunity (EEO) Employer.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, veteran status, sex, national origin, or any other legally protected status.

Mercom is a drug free workplace.

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